Collaborative for Accountability and Improvement

31

CAI Webinar – The Importance of Psychological Safety

Presentation slides can be viewed here. The accompanying resource guide to enhance the learnings from this session can be found here. The recorded webinar is available on the CAI YouTube channel.

32

CAI Webinar – Communication and Resolution Programs 101

July 2, 2021 /in Presentation/Webinar CRP Education & Training, CRP General Attorneys, Family Members & Caregivers, General Public, Other, Health Care Executives & Administrators, Health Care Providers, Insurers, Patient Safety/Quality Improvement Personnel, Patients, Politicians, Government, Risk Managers

Presentation slides can be viewed here. The recorded webinar will be available shortly on the CAI YouTube channel.

33

CAI Webinar – Lessons Learned from CRP Cases Gone Wrong

June 17, 2021 /in Presentation/Webinar CRP General, CRP Implementation Family Members & Caregivers, Health Care Executives & Administrators, Health Care Providers, Insurers, Patient Safety/Quality Improvement Personnel, Risk Managers

Presentation slides can be viewed here. The accompanying resource guide to enhance the learnings from this session can be found here. The recorded webinar is available on the CAI YouTube channel.

34

CAI Webinar – How to Transition a CRP Case to Claims

May 19, 2021 /in Presentation/Webinar Resolution Family Members & Caregivers, Health Care Executives & Administrators, Insurers, Patient Safety/Quality Improvement Personnel, Risk Managers

Presentation slides can be viewed here. The accompanying resource guide to enhance the learnings from this session can be found here. The recorded webinar is available on the CAI YouTube channel.

35

Talking with Patients about Other Clinicians’ Errors

April 23, 2021 /in Journal Article Disclosure, Open Communication, Transparency, Accountability & Just Culture Must Read, Peer Reviewed Health Care Providers, Patient Safety/Quality Improvement Personnel, Risk Managers

Click here to go to article.

36

CAI Webinar – Two Sides of the Coin: A Patient/Provider Dyad Explore Diagnostic Error and the Benefits of CRP

April 15, 2021 /in Presentation/Webinar CRP General, CRP Implementation, Stories & Testimonials Family Members & Caregivers, Health Care Executives & Administrators, Health Care Providers, Insurers, Patient Safety/Quality Improvement Personnel, Patients, Risk Managers

Presentation slides can be viewed here. The accompanying resource guide to enhance the learnings from this session can be found here. The recorded webinar is available on the CAI YouTube channel.

37

Assessing patients’ experiences with medical injury reconciliation processes: item generation for a novel survey questionnaire

April 7, 2021 /in Journal Article, Tool/Toolkit Metrics/Measures, Patient & Family Care, Patient & Family Engagement, Resolution Family Members & Caregivers, Health Care Executives & Administrators, Insurers, Patient Safety/Quality Improvement Personnel, Patients, Risk Managers

Click here to read the article and download the survey tool.

38

CAI Webinar – Advancing the CRP Field with the CAI Attorney Alliance

March 25, 2021 /in Learning Community, Presentation/Webinar Legal Representation Attorneys

The Advancing the CRP Field with the CAI Attorney Alliance presentation slides are available here. The recorded webinar will be available on the CAI YouTube Channel shortly.

39

Patient Harm During COVID-19 Pandemic: Using a Human Factors Lens to Promote Patient and Workforce Safety

March 2, 2021 /in Journal Article Human Factors Health Care Executives & Administrators, Health Care Providers, Patient Safety/Quality Improvement Personnel

Click here to read more.

40

How U.S. Teams advanced communication and resolution program adoption at local, state and national levels

March 2, 2021 /in Journal Article, Legislation/Regulation/Other legislative, Organizational Policy CRP Implementation Health Care Executives & Administrators, Insurers, Patient Safety/Quality Improvement Personnel, Politicians, Government

Click here to read more.

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CAI Webinar – The Importance of Psychological Safety

CAI Webinar – Communication and Resolution Programs 101

CAI Webinar – Lessons Learned from CRP Cases Gone Wrong

CAI Webinar – How to Transition a CRP Case to Claims

Talking with Patients about Other Clinicians’ Errors

CAI Webinar – Two Sides of the Coin: A Patient/Provider Dyad Explore Diagnostic Error and the Benefits of CRP

Assessing patients’ experiences with medical injury reconciliation processes: item generation for a novel survey questionnaire

CAI Webinar – Advancing the CRP Field with the CAI Attorney Alliance

Patient Harm During COVID-19 Pandemic: Using a Human Factors Lens to Promote Patient and Workforce Safety

How U.S. Teams advanced communication and resolution program adoption at local, state and national levels