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Recorded webinars and presentations
CAI Webinar – Communication and Resolution Programs 101


Webinar Date: June 24, 2021


  • Carole Hemmelgarn, MS, MS
  • Evan Benjamin, MD, MS, FACP
  • Richard Boothman, JD
  • Thomas H. Gallagher, MD, MACP


  • Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events
  • List the core elements in the CRP process and why each of them matter
  • Describe 3 keys to successful CRP implementation and 3 obstacles to avoid
  • Articulate the ROI of a highly reliable CRP process

Presentation slides can be viewed here.

The recorded webinar will be available shortly on the CAI YouTube channel.