Tools and Resources[ Show all or clear results ]
Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.Agency for Healthcare Research and Quality (AHRQ)
Reference to primary CRP related organization (e.g. CAI website)
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
The Agency for Healthcare Research and Quality (AHRQ) is the lead Federal agency charged with improving the safety and quality of America’s health care system. AHRQ develops the knowledge, tools, and data needed to improve the health care system and help Americans, health care professionals, and policymakers make informed health decisions.
Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.American Medical Association: State medical liability reform
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
Read how the AMA pursues medical liability laws on the state level to reshape the current medical liability system to better serve both physicians and patients.
Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.Betsy Lehman Center for Patient Safety- Patient Resources
Reference to primary CRP related organization (e.g. CAI website)
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
Resources for patients and families in need of information and support after a medical error or adverse medical event.
Learning Community
Resources associated with CAI Learning CommunityPresentation/Webinar
Recorded webinars and presentationsCAI Webinar – Privilege, Confidentiality, and Ethics: An Analysis of CRP Principles and Patient Safety Confidentiality
Resources associated with CAI Learning Community
Recorded webinars and presentations
Webinar Date: January 21, 2021
Wesley R. Butler discusses the role of confidentiality and privilege within the context of Communication and Resolution Programs.
Presenter: Wesley R. Butler is an attorney at Barnett Benvenuti & Butler PLLC in Lexington Kentucky who focuses on advising health care providers on regulatory matters that implicate safety, quality, and reimbursement.
Objectives:
- Outline the elements of typical confidentiality and privilege interests in patient safety and quality analyses, and explore the public policies that support such interests
- Outline the fundamental components of common CRP processes in health care, and explore the public policies and ethical considerations that support CRPs for responding to patient harm events
- Analyze the interplay between CRPs and confidentiality and privilege interests to identify complementary and divergent points
- Conclude with practical suggestions to illustrate that health care providers can fully implement CRP processes while respecting the boundaries of confidentiality and privilege and, ultimately, gain the benefits that both perspectives offer
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – A Conversation Among Stakeholders on Medical Malpractice
Recorded webinars and presentations
Webinar Date: April 26, 2022
Moderator
- Caitlin Harrington. MD, JD
Speaker Panel
- Jeffrey N. Catalano, JD
- Jeff Goldenberg, MD
- Naomi Kirtner
- Jo Shapiro, MD, FACS
Learning Community
Resources associated with CAI Learning CommunityPresentation/Webinar
Recorded webinars and presentationsCAI Webinar – Advancing the CRP Field with the CAI Attorney Alliance
Resources associated with CAI Learning Community
Recorded webinars and presentations
Webinar Date: March 18, 2021
Richard Boothman, JD, Michael Severyn, JD, and Kyle Sweet, JD, discuss important the role of attorneys in advancing the CRP field.
Presenters: Richard Boothman, JD, Michael Severyn, JD, and Kyle Sweet, JD
Learning Objectives:
- Describe the role of attorneys who counsel and represent healthcare systems, healthcare providers, insurers, and patients and families in the CRP process
- Examine how the traditional role of an attorney following an unplanned clinical outcome might need to shift to better serve client’s interests and everyone involved in healthcare
- Learn about the goals, work stream, future opportunities, and ways to get involved with the Attorney Alliance
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – Communication and Resolution Programs 101
Recorded webinars and presentations
Webinar Date: June 24, 2021
Presenters:
- Carole Hemmelgarn, MS, MS
- Evan Benjamin, MD, MS, FACP
- Richard Boothman, JD
- Thomas H. Gallagher, MD, MACP
Objectives:
- Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events
- List the core elements in the CRP process and why each of them matter
- Describe 3 keys to successful CRP implementation and 3 obstacles to avoid
- Articulate the ROI of a highly reliable CRP process
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – Medical Malpractice Clinician Perspectives for Litigators
Recorded webinars and presentations
Webinar Date: January 20, 2022
Moderator
- Caitlin Harrington. MD, JD
Speaker Panel
- Jason Lees, MD, FACS
- Lydia Nightingale, MD, FACOG
- Shapiro, MD, FACS
Learning Objectives
- Understand the emotional impact on clinicians after harm events as well litigation
- Apply strategies as litigators to support clinicians through the process of litigation
- Connect clinician defendants with peers who have been through the process of litigation
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – Medical Malpractice: Attorneys’ Perspectives
Recorded webinars and presentations
Webinar Date: February 24, 2022
Moderator
- Caitlin Harrington. MD, JD
Speaker Panel
- Wesley R. Butler, JD
- Jeffrey N. Catalano, JD
- Elizabeth A. Leedom, JD
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – Patient and Families’ Perspectives on Medical Malpractice
Recorded webinars and presentations
Webinar Date: March 17, 2022
Moderator
- Caitlin Harrington. MD, JD
Speakers
- Dr. Jeff Goldenberg and Naomi Kirtner, co-founders of Talia’s Voice
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – The Vanderbilt Nurse Case: How we got here, Where do we go next
Recorded webinars and presentations
Webinar Date: July 21, 2022
Presenters: Kyle Sweet, JD
Kyle Sweet is an Oklahoma-based defense lawyer represents healthcare providers in catastrophic injury cases around the United States. Kyle teaches in medical schools, dental schools and teaches seminars regularly to healthcare providers on how to avoid litigation by improving quality of care through more effective communication. Kyle is proud to serve on the CAI and looks forward to helping make Communication Resolution Programs the industry standard.
Learning Community
Resources associated with CAI Learning CommunityLegislation/Regulation/Other legislative
Laws relating to CRPPresentation/Webinar
Recorded webinars and presentationsCAI Webinar: Covid-19 and Medicolegal Liability
Resources associated with CAI Learning Community
Laws relating to CRP
Recorded webinars and presentations
WEBINAR DATE: May 1, 2020
The COVID-19 pandemic is posing a host of potential medicolegal risks for healthcare providers, institutions, and liability insurers. How should one respond to the patient with behavioral challenges who refuses to comply with social distancing? How do COVID requirements affect consent and surrogate decision-making? What new legal issues are arising with rapid expanding telehealth programs or deploying providers to new care environments such as nursing homes? In what situations should healthcare providers or organizations be provided with immunity for potential adverse events associated with COVID-19 care?
PRESENTERS:
Moderator
Thomas H. Gallagher, University of Washington
Panelists
Marcia Rhodes, University of Washington
Leilani Schweitzer, Stanford Health
Michael Severyn, ProAssurance
Kyle Sweet, Sweet Law Firm
OBJECTIVES:
1. Identify current medicolegal issues associated with COVID-19
2. Consider how medicolegal issues associated with COVID-19 may evolve in the future
3. Discuss possible ways to address these issues
Journal Article
Published articles related to CRPCan Communication-And-Resolution Programs Achieve Their Potential? Five Key Questions
Published articles related to CRP
Communication-and-resolution programs (CRPs) aim to increase disclosure, learning, and responsibility following adverse medical incidents. The authors of this article identify five obstacles that prevent CRPs from being successful: 1) public policy, 2) compensation for patients following medical errors, 3) application fidelity, 4) evidence of CRPs increasing patient safety, and 5) alignment of CRP methods with patient needs. To increase the success of CRPs, it is recommended that they should be coupled with CRP quality programs. Overall, health institutions are advised to implement these programs into their systems to promote transparency and patient and family engagement.
Journal Article
Published articles related to CRPCANDOR: The Antidote to Deny and Defend? Richard C. Boothman
Published articles related to CRP
This article explains how healthcare providers and insurers were skeptical of the Agency for Healthcare Research and Quality’s Communication (AHQR) Communication and Optimal Resolution (CANDOR) toolkit, which is a guide for healthcare providers to use if there was patient injury. Healthcare providers and insurers are weary of the CANDOR toolkit, since it does not quickly fix litigation scandals. This toolkit also does not effectively identify patient safety risks. However, the CANDOR toolkit is an effective step for healthcare providers to take in being honest and transparent with their patients about any malpractice or increased risk of injury.
Journal Article
Published articles related to CRPChanges in liability claims, costs, and resolution times following the introduction of a communication-and resolution program in Tennessee
Published articles related to CRP
The Journal of Patient Safety and Risk Management published study of an “open” hospital system shows that a Collaboration Communication-and-Resolution Program (CRP) cut lawsuits by two-thirds and reduced legal expenses and the time needed to resolve claims. Due to this program’s success, physicians are encouraged to integrate CRPs into their health practices to increase overall patient health quality and safety.
Journal Article
Published articles related to CRPChanges in Physician Practice Patterns after Implementation of a Communication‐and‐Resolution Program
Published articles related to CRP
This study analyzed if a communication-and-resolution program (CRP) was effective in lowering adverse events among patients with chest pain, as well as lowering medical costs. The study concluded that the implementation of the CRP was efficient, since it helped increase the number of chest pain diagnoses as well as significantly reduced associated health costs.
Legislation/Regulation/Other legislative
Laws relating to CRPColorado Candor Act
Laws relating to CRP
Colorado Candor Act: ARTICLE 51 Communication and Resolution After an Adverse Health Care Incident (2019)
Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.Communication and Resolution Program Certification (Washington Patient Safety Coalition)
Reference to primary CRP related organization (e.g. CAI website)
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
This is the website for the Washington Patient Safety Coalition’s (WPSC) Communication and Resolution Certification Program. When healthcare providers and organizations have utilized a CRP following an adverse event, they can apply for “CRP Certification.” A neutral group of patient safety experts and patient advocates has been convened to review responses to adverse events and certify whether the patient’s needs have been met, any individual or system-level inadequacies have been addressed, and learning has occurred. The certification process provides valuable feedback to healthcare organizations and demonstrates that they achieved all the essentials of a CRP.
The Washington Patient Safety Coalition is a program of the Foundation for Health Care Quality (The Foundation). The Foundation is a nonprofit organization dedicated to providing a trusted, independent, third party resource to all participants in the health care community – including patients, providers, payers, employers, government agencies, and public health professionals.
Brochure
Marketing information or simple papers, flyersCommunication and Resolution Programs (CRPs): What Are They and What Do They Require?
Marketing information or simple papers, flyers
The Collaborative for Accountability and Improvement Program is currently based at the University of Washington. The goal of the Collaborative is to bring together leading experts to support the growth and spread of Communication and Resolution Programs (CRPs), advocate on behalf of these programs with a shared voice, and exchange ideas. CRPs drive quality improvement, enhance patient safety, and facilitate patient-centered accountability. This CRP (Communication and Resolution Program) brochure describes CRP Core Commitments, Key Steps in the CRP Process and Launching a CRP.
Journal Article
Published articles related to CRPCommunication-and-resolution programs: The jury is still out
Published articles related to CRP
This article explains how communication-and-resolution programs (CRPs) are successful in decreasing litigation fees and compensation that results from patient harm. However, the success of CRPs depends on patient satisfaction, making it necessary for healthcare professionals to focus on factors that increase this. Even though there is little evidence to support the idea that CRPs reduce adverse medical events that result in patient harm, these programs do have the potential to do so.
Journal Article
Published articles related to CRPDisclosure-And-Resolution Programs That Include Generous Compensation Offers May Prompt A Complex Patient Response
Published articles related to CRP
This article dissects the meaning of “disclosure-and-resolution” programs, which call health organizations to disclose medical errors to patients and families involved; apologize; and offer compensation when necessary. Health systems that used approach found decreased litigation fees. Researchers analyzed surveys in which individuals used “disclosure-and-resolution programs where appropriate. They found that increasing compensation allowances following an adverse event did not improve results, nor did it decrease the likelihood of patients and families filing lawsuits following an adverse event. Thus, it is important for healthcare systems to remember that “disclosure-and-resolution” programs may help promote effective and honest communication between patients and families, but it does not decrease associated legal costs or the possibility of a lawsuit.
Doctors and Litigation is a website produced by Dr. Gita Pensa, an Emergency Medicine physician at Brown was a defendant for 12 years, and regularly speaks on the topic at conferences and has a podcast “Doctors in Litigation: the ‘L’ word.”
Journal Article
Published articles related to CRPEffectiveness and efficiency of root cause analysis in medicine
Published articles related to CRP
Healthcare providers use root cause analysis to learn from malpractice and decrease the risk of adverse events. This method involves identifying the basic factors that cause performance variability. This model has three parts: 1) what occurred, 2) why did it occur, and 3) what strategies can be used to prevent the event from occurring in the future? This method is effective, because it helps healthcare providers identify the underlying causes of adverse events and take the necessary approaches to combat them.
Journal Article
Published articles related to CRPHow Policy Makers Can Smooth The Way For Communication-And-Resolution Programs, Health Affairs
Published articles related to CRP
Communication-and-resolution programs (CRPs) in health care organizations seek to identify medical injuries promptly; ensure that they are disclosed to patients compassionately; pursue timely resolution through patient engagement, explanation, and, where appropriate, apology and compensation; and use lessons learned to improve patient safety. To make these programs more successful, legal entities should support them. State and federal policy makers should try to allay potential defendants’ fears of litigation, facilitate patient participation, and address the economic concerns of health care providers.
Journal Article
Published articles related to CRPImplementing communication and resolution programs: Lessons learned from the first 200 hospitals
Published articles related to CRP
The Agency for Healthcare Research and Quality (AHRQ) published the Communication and Optimal Resolution toolkit, which is a guide for the implementation of communication-and-resolution programs (CRPs). These are holistic and systematic methods for preventing and responding to adverse medical events involving patients. The toolkit also guides on how to promote sincere communication between patients, families and the healthcare team; appropriate financial compensation; and efficient ways to decrease future adverse medical events. The authors describe their personal experiences with applying CRPs in their medical practices in more than 200 hospitals. From their experiences, the authors describe the obstacles that prevented the success of CRP implementation, as well as how they overcame them.
Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.Institute for Healthcare Improvement (IHI) and the National Patient Safety Foundation (NPSF)
Reference to primary CRP related organization (e.g. CAI website)
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
The Institute for Healthcare Improvement (IHI) and the National Patient Safety Foundation (NPSF) started collaborating together to utilize its combined resources and knowledge to further patient safety efforts and create safety systems in various healthcare settings.
Legislation/Regulation/Other legislative
Laws relating to CRPIowa Candor Statute
Laws relating to CRP
Iowa’s Candor Statute – Iowa Code §135P (2017)
Journal Article
Published articles related to CRPLessons learned from implementing a principled approach to resolution following patient harm
Published articles related to CRP
Communication-and-resolution programs (CRPs) are a systematic response to address adverse medical events, as well as to promote patient safety and healthcare quality. In this study, researchers analyzed the effectiveness of implementing the Communication and Optimal Resolution, a CRP, at MedStar Health, an American community health organization. Researchers found that this program was effective in increasing the number of incident reports, as well as decreased the number of adverse events associated with lawsuits.
Legislation/Regulation/Other legislative
Laws relating to CRPLETTERS FROM THE POLICY COMMITTEE
Laws relating to CRP
The Policy Committee works to educate and engage various groups on how to support CRP at the institutional, state, and federal level. This past year, the committee reached out to the National Practitioner Data Bank (NPDB) and to the Centers for Medicare & Medicaid Services (CMS).
The letter to NPDB is part of a continued conversation about efforts to expand alternatives to medical liability litigation.
The letter to CMS illustrates how CRPs are consistent with the principles of Person and Family Engagement.
Journal Article
Published articles related to CRPLiability claims and costs before and after implementation of a medical error disclosure program.
Published articles related to CRP
In an era of calls for greater transparency in health care, disclosure is often cited as a practice necessary to physician ethics and patient safety. The University of Michigan Health System (UMHS) experience demonstrates that disclosure with offer can be conducted—in a setting similar to many other centers in the United States—without exacerbating liability costs. UW Medicine hope that this study will encourage further disclosure efforts, as well as the detailed evaluation of their effects.