• Healthcare organizations now have a compassionate and effective model for addressing patient harm

Communication and Resolution Programs (CRPs) are the emerging best practice for addressing patient harm.

When something goes wrong during healthcare, the best response is timely and compassionate, and promotes healing for all involved. CRPs guide this response, seeking to meet the current and future needs of patients and families through transparent and ongoing communication about what went wrong and an exploration of what will lead to resolution and healing. CRPs promote healing and diminish provider trauma and burnout by proactively offering support following an unintended harm event. Increasingly viewed as the future of healthcare, CRPs are integral to improving patient safety and preventing unintended harm, and are endorsed and adopted by leading national organizations and health systems.

The Collaborative for Accountability and Improvement: A Program of UW Medicine is dedicated to accelerating the spread of effective CRPs to healthcare organizations everywhere. The Collaborative brings together CRP innovators and respected experts in healthcare, law, and patient advocacy to support effective implementation and ongoing improvement of CRPs through training, shared learning, and advocacy.

Upcoming Educational Opportunities

See the full calendar of activities here.

News and Updates

Ariadne Labs, the Collaborative for Accountability and Improvement, and the Institute for Healthcare Improvement Launch the PACT Collaborative: Pathway to Accountability, Compassion, and Transparency

We are recruiting health systems for the 2021-2022 PACT Collaborative. PACT is a breakthrough series collaborative of innovative health systems leading the way in consistently responding to harm events with dignity, empathy, and learning. Participants in PACT will be provided with essential patient- and resident-centered tools, measurement strategies, technical assistance, coaching, and targeted system changes to support successful CRP implementation.

Please email thecai@uw.edu to learn more about the opportunity to join PACT, download the PACT Information Guide, or visit the PACT website