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Communication-and-resolution programs (CRPs) are a systematic response to address adverse medical events, as well as to promote patient safety and healthcare quality. In this study, researchers analyzed the effectiveness of implementing the Communication and Optimal Resolution, a CRP, at MedStar Health, an American community health organization. Researchers found that this program was effective in increasing the number of incident reports, as well as decreased the number of adverse events associated with lawsuits.


Smith, K. M., Smith, L. L., (Jack) Gentry, J. C., & Mayer, D. B. (2018). Lessons learned from implementing a principled approach to resolution following patient harm. Journal of Patient Safety and Risk Management, 2516043518813814.