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Published articles related to CRP
Communication-and-resolution programs: The jury is still out


This article explains how communication-and-resolution programs (CRPs) are successful in decreasing litigation fees and compensation that results from patient harm. However, the success of CRPs depends on patient satisfaction, making it necessary for healthcare professionals to focus on factors that increase this. Even though there is little evidence to support the idea that CRPs reduce adverse medical events that result in patient harm, these programs do have the potential to do so.


Zeiler, K. (2017). Communication-and-Resolution Programs: The Jury Is Still Out. JAMA Internal Medicine, 177(11), 1603–1604.