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The Communication and Resolution Program (CRP) Certification program is a promising example of collaboration among institutions, insurers, and regulators to promote patient‐centered accountability and learning following adverse events in the healthcare setting. These programs are successful, because they promote transparency among patients after an adverse health incident, and increase overall health quality.


Kotter, J. P., & Schlesinger, L. A. (2008, July 1). Choosing Strategies for Change. Harvard Business Review, (July–August 2008). Retrieved from