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Researchers studied the factors that encourage and hinder reconciliation after an adverse patient incident occurs. They also discuss recommendations for health systems to follow to approach malpractice legal cases. It was concluded that healthcare organizations should not follow a “one size fits all” approach to all adverse events that compromise patients safety. Rather, they should be flexible when approaching them so they can follow guidelines that promote the best-practice policies for patient safety and exceptional healthcare.



Moore, J., & Mello, M. M. (2017). Improving reconciliation following medical injury: a qualitative study of responses to patient safety incidents in New Zealand. BMJ Quality & Safety, 26(10), 788–798.