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This letter to the Editors emphasizes the importance of CRPs in allowing hospitals to learn from all adverse events, even those that may not be traced by loss adjusters, and that the benefits of CRPs exceed their potential to mitigate economic burdens, even during the challenging time of COVID-19.


Foti, Federica MD; De-Giorgio, Fabio PhD; Vetrugno, Giuseppe MD Communication and Resolution Programs in the COVID-19 Era, Journal of Patient Safety: February 20, 2021 - Volume Publish Ahead of Print - Issue - doi: 10.1097/PTS.0000000000000835