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Operating communication and resolution programs (CRPs) where multiple organizations must collaborate can be highly challenging. Success likely requires several preconditions, including preexisting trust among organizations, active leadership engagement, physicians’ commitment to participate, mechanisms for quickly transmitting information to insurers, tolerance for missteps, and clear protocols for joint investigations and resolutions.


Mello, M. M., Armstrong, S. J., Greenberg, Y., McCotter, P. I., & Gallagher, T. H. (2016). Challenges of Implementing a Communication‐and‐Resolution Program Where Multiple Organizations Must Cooperate. Health Services Research, 51(Suppl Suppl 3), 2550–2568.