Tools and Resources[ Show all or clear results ]



Communication and Resolution Programs (CRPs) investigate and and communicate about events not caused by substandard care. CRPs were quite successful in handling such events, but less consistent in offering compensation in cases involving substandard care.


Mello, M. M., Greenberg, Y., Senecal, S. K., & Cohn, J. S. (2016). Case Outcomes in a Communication‐and‐Resolution Program in New York Hospitals. Health Services Research, 51(Suppl Suppl 3), 2583–2599.