Healthcare organizations now have a compassionate and effective model for addressing patient harm

Communication and Resolution Programs (CRPs) are the emerging best practice for addressing patient harm.

When something goes wrong during healthcare, the best response is timely and compassionate, and promotes healing for all involved. CRPs guide this response, seeking to meet the current and future needs of patients and families through transparent and ongoing communication about what went wrong and an exploration of what will lead to resolution and healing. CRPs promote healing and diminish provider trauma and burnout by proactively offering support following an unintended harm event. Increasingly viewed as the future of healthcare, CRPs are integral to improving patient safety and preventing unintended harm, and are endorsed and adopted by leading national organizations and health systems.

The Collaborative for Accountability and Improvement: A Program of UW Medicine is dedicated to accelerating the spread of effective CRPs to healthcare organizations everywhere. The Collaborative brings together CRP innovators and respected experts in healthcare, law, and patient advocacy to support effective implementation and ongoing improvement of CRPs through training, shared learning, and advocacy.

Calendar of Events

Week of Jun 8th

  • There are no events scheduled during this period.

News and Updates

CAI Webinar: Covid-19 and Medicolegal Liability

CAI brought together a panel of leaders to discuss how the Covid-19 pandemic poses a host of potential medicolegal risks for healthcare providers, institutions, and liability insurers. Watch the recorded webinar to hear how the panel is thinking about these issues.