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The response to adverse events can lack patient-centered-ness, perhaps because the involved institutions and other stakeholders misunderstand what patients and families go through after care breakdowns. A PFAC-designed simulation can help stakeholders understand patient and family experiences following adverse events and potentially improve their response to these events.




Gallagher, T. H., Etchegaray, J. M., Bergstedt, B., Chappelle, A. M., Ottosen, M. J., Sedlock, E. W., & Thomas, E. J. (2016). Improving Communication and Resolution Following Adverse Events Using a Patient-Created Simulation Exercise. Health Services Research, 51 Suppl 3, 2537–2549.