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The Joint Commission Journal on Quality and Patient Safety (2012) created a toolkit to help health care organizations implement support programs for clinicians suffering from the emotional impact of errors and adverse events. Based on the best available evidence related to the second victim experience, the toolkit consists of 10 modules, each with a series of specific action steps, references, and exemplars.


Pratt, S., Kenney, L., Scott, S. D., & Wu, A. W. (2012). How to develop a second victim support program: a toolkit for health care organizations. Joint Commission Journal on Quality and Patient Safety, 38(5), 235–240, 193.