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CRP resource or tool (e.g. CANDOR)
Early Discussion & Resolution (EDR) Conversation Guidance


Early Discussion & Resolution (EDR) Conversation Guidance from Oregon Patient Safety Commission offers general guidance that can serve as a foundation in initiating conversations and follow ups.

An adverse event can gravely affect both patients and their families and providers. Having a conversation between healthcare providers and patients about the incident can bring resolution and closure.

Goals of EDR from Oregon Patient Safety Commission:

  1. Prevent an unfortunate situation from escalating
  2. Restore the keystone of healthcare—the provider-patient relationship
  3. Bring greater peace of mind to everyone
  4. Learn from events to improve patient safety