Tool/Toolkit
CRP resource or tool (e.g. CANDOR)

Early Discussion & Resolution (EDR) Conversation Guidance

Decription

Early Discussion & Resolution (EDR) Conversation Guidance from Oregon Patient Safety Commission offers general guidance that can serve as a foundation in initiating conversations and follow ups.

An adverse event can gravely affect both patients and their families and providers. Having a conversation between healthcare providers and patients about the incident can bring resolution and closure.

Goals of EDR from Oregon Patient Safety Commission:

1. Prevent an unfortunate situation from escalating
2. Restore the keystone of healthcare—the provider-patient relationship
3. Bring greater peace of mind to everyone
4. Learn from events to improve patient safety

Types

Tool/Toolkit

Topics

CRP Education & Training, CRP General, Open Communication, Patient & Family Engagement, Resolution, Transparency, Accountability & Just Culture

Attributes

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