Tools and Resources[ Show all or clear results ]


Learning Community
Resources associated with CAI Learning Community
CRP related video, movie
CANDOR: Conversation with Family (Video)


The Communication and Optimal Resolution (CANDOR) process is a patient-centered approach used by health care institutions and practitioners to respond in a timely, thorough, and just way when unexpected patient harm events occur. It focuses on early disclosure of adverse events and a proactive method to achieving an amicable resolution for the patient/family and health care providers.

The video demonstrates an example of the care team’s disclosure meeting conversation with the affected family.


Internet Citation: Conversation with Family: Video. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD.