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Recorded webinars and presentations
CAI Webinar: Diagnostic Error and CRP


Webinar Date: September 17, 2020

Dr. Gordon Schiff talks about diagnostic error and how efforts to reduce diagnostic error align with the principles of communication and resolution programs.

Presenter: Dr. Gordon Schiff (Brigham and Women’s Center for Patient Safety Research and Practice, Harvard Medical School)


  1. Describe the frequency/epidemiology of diagnostic errors based on published studies and surveys.
  2. Define diagnosis errors, and using a Venn diagram model differentiate diagnostic process errors, misdiagnosis, and adverse outcomes.
  3. List 3 approaches to minimizing and preventing diagnostic errors.
  4. Explain ways that missed/under diagnosis and overdiagnosis are related rather than just opposites
  5. Describe overlapping and synergistic domains between the diagnostic error/improvement movement andCommunication and Resolution Program (CRP) efforts.