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The objective of this study was to determine whether a communication-and-resolution program (CRP) to adverse patient events is correlated with changed in medical litigation actions and outcomes.  Researchers found that the implementation of a communication and optimal resolution (CANDOR) program was most successful. These programs consist of methods for effectively identifying an event, investigation, resolution, and care for healthcare providers. The CANDOR program was correlated with long-lasting fiscal and clinical improvements. It also helped increase incident report rates, as well as decrease the number of litigation and malpractice claims and fees.




Lambert, B. L., Centomani, N. M., Smith, K. M., Helmchen, L. A., Bhaumik, D. K., Jalundhwala, Y. J., & McDonald, T. B. (2016). The “Seven Pillars” Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes. Health Services Research, 51(Suppl Suppl 3), 2491–2515.


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