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Decription

Researchers concluded that an organizational culture characterized by anonymity, rewards and recognition for staff members making reports, grassroots involvement in the review and interpretation of data, and use of external sources of error data is critical for establishing a process truly capable of creating safety. This process for changing culture can be applied in any health care system desiring to improve the safety of the medication use process.

 

Citation

Stump, L. S. (2000). Re-engineering the medication error-reporting process: removing the blame and improving the system. American Journal of Health-System Pharmacy: AJHP: Official Journal of the American Society of Health-System Pharmacists, 57 Suppl 4, S10-17. https://doi.org/10.1093/ajhp/57.suppl_4.S10

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