Communication-and-resolution programs (CRPs) were developed so healthcare organizations and liability insurers could effectively communicate with patients about adverse incidents, use methods to increase patient safety, and offer compensation when appropriate. However, this study found that healthcare organizations did a poor job on communicating with patients and families on how to prevent adverse events. Overall, this study emphasized how patients and families wanted hospitals to be more efficient in not only disclosing adverse incidents, but also being more efficient in preventing them.