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Published articles related to CRPMeasuring how healthcare organizations respond after patients experience harm: perspectives and next steps
Published articles related to CRP
Decription
The article “Measuring How Healthcare Organizations Respond After Patients Experience Harm” highlights the need for standardized performance measures to assess how healthcare organizations implement Communication and Resolution Programs (CRPs). These programs aim to improve patient safety, restore trust, and provide support after medical harm, yet their adoption remains inconsistent. The article discusses key challenges in CRP measurement, such as balancing transparency with legal concerns and ensuring equity in patient experiences. It proposes a national coalition to develop standardized CRP metrics, integrate them into healthcare systems, and promote data sharing for accountability and improvement.
Citation
Sokol-Hessner L, Adams J, Hemmelgarn C, Miller B, O'Connor D, Parkerton M, Schweitzer L and Austin J.M (2025) Measuring how healthcare organizations respond after patients experience harm: perspectives and next steps. Front. Health Serv. 4:1488944. doi: 10.3389/frhs.2024.1488944