Journal Article
Published articles related to CRP

The power and pain of words: how language matters in responding to patients after harm

Decription

The article “The Power and Pain of Words: How Language Matters in Responding to Patients After Harm” highlights the evolving role of language in healthcare transparency and patient harm response. It emphasizes shifting from legalistic and institutional jargon to patient-centered, compassionate communication that fosters trust and healing. The authors discuss the development of Communication and Resolution Programs (CRPs) in the U.S., advocating for terminology that aligns with patients’ experiences rather than institutional priorities. The article underscores the need for global healthcare systems to adopt inclusive, empathetic language when addressing medical harm, ultimately enhancing patient-provider relationships and reinforcing accountability.

Citation

Benjamin EM, Peterson A, Schweitzer L, Calcasola S, Korn F, Lodato P, Bradley J and Hemmelgarn C (2025) The power and pain of words: how language matters in responding to patients after harm. Front. Health Serv. 5:1513670. doi: 10.3389/frhs.2025.1513670

Types

Journal Article

Topics

CRP Education & Training, CRP General, Culture, Patient & Family Care, Patient & Family Engagement

Attributes

Must Read, Recommended