Tools and Resources[ Show all or clear results ]
Presentation/Webinar
Recorded webinars and presentationsCAI Webinar – Creating a Communication Coaching Structure and Support for your CRP Program
Recorded webinars and presentations
Decription
Webinar Date: September 15, 2022
Presenters: Melinda B. Van Niel, MBA, CPHRM
Melinda B. Van Niel, M.B.A., C.P.H.R.M., has been working to help resolve adverse events through Communication Apology and Resolution (CARe) for ten years. She is the Director of CARe programs at the Betsy Lehman Center for Patient Safety in Massachusetts (formerly MACRMI) leading its implementation team, and consults on CARe implementation for institutions across the country. In the past she worked as the Manager of Patient Safety at Beth Israel Deaconess Medical Center in the department Healthcare Quality where she helped build one of the first CARe programs in the state, and was a contributor and advisor to the AHRQ’s CANDOR Toolkit. Ms. Van Niel received her Bachelor of Arts degree from Harvard University and her Master’s in Business Administration from Villanova University with a concentration in healthcare management.
Materials
Slides from the presentation can be downloaded here.
The recorded webinar is available on the CAI YouTube channel.