Tools and Resources[ Show all or clear results ]
Book/Report
Reference to book or report
The field guide to understanding ‘human error’
Reference to book or report
Decription
In The Field Guide to Understanding ‘Human Error,’ Sidney Dekker discusses how organizations can successfully deal with perceived “human error” without implementing new rules, punishing people, or requesting compliance. Dekker discusses how people embody “the Bad Apple Theory,” which states that an institution would be safe and reliable albeit a few irresponsible individuals in it. To combat this theory and “human error,” Dekker encourages organizations to learn to understand mistakes, how to improve investigative processes, and how to increase the safety climate of the workplace. He does this by offering specific strategies that encourage organizations and employees to think creatively to foster a safe environment that mitigates “human error.”
Citation
The Field Guide to Understanding “Human Error” - CRC Press Book. (n.d.). Retrieved April 17, 2019, from https://www.crcpress.com/The-Field-Guide-to-Understanding-Human-Error/Dekker/p/book/9781472439055