Tools and Resources[ Show all or clear results ]



Although open communication with patients is the established best practice after a medical error, healthcare providers’ conversations with each other in these circumstances are less studied. The authors identified and compared what providers identified as the most important thing to say to their peer and to the patient after a medical error. The found that providers approach conversations about medical errors with a peer differently than with patients and may benefit from additional communication training or support.


Dhawale, T., Zech, J., Greene, S. M., Roblin, D. W., Brigham, K. B., Gallagher, T. H., & Mazor, K. M. (2019). We need to talk: Provider conversations with peers and patients about a medical error. Journal of Patient Safety and Risk Management.