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Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
When It Comes to Liability and Patient Safety What’s Good for Hospitals Can Be Good for Patient

Michelle Mello, the Director of the Program in Law and Public Health at the Harvard School of Public Health, analyzed the effectiveness of communication-and-resolution programs (CRPs) in this article. She found that these models are efficient at addressing healthcare liability issues revolving around adverse medical outcomes. These programs offer a guide for healthcare professionals on how to disclose medical errors to their patients, while also developing ways to prevent future adverse events.


When a patient is unintentionally harmed during medical treatment, how should organizations respond?

Not that long ago, steps like these were unthinkable and, from a risk manager’s perspective, totally unwise. Today these practices are at the core of what are called communication and resolution programs (or CRPs), and their architects say there’s been a significant uptick in US health systems using them. Our guests are two leading experts on CRPs, Tom Gallagher and Allen Kachalia. They and a team of researchers have been teasing out the reasons why so many health care leaders are committed to the principles of CRPs, but hesitant to deploy the practices.

If you’ve been wondering what’s been going on with CRPs and new ways forward, this WIHI is for you.

Journal Article
Published articles related to CRP
Wisdom in Medicine: What Helps Physicians After a Medical Error?

This article explores how physicians gain wisdom following an adverse medical event. Methods included discusses the incident with colleagues, forgiveness, accepting imperfection in the medical profession, and admitting the mistake and apologizing. These methods not only help physicians learn and cope with medically adverse events, but also help them develop a positive outlook.