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Communication-and-resolution programs (CRPs) in health care organizations seek to identify medical injuries promptly; ensure that they are disclosed to patients compassionately; pursue timely resolution through patient engagement, explanation, and, where appropriate, apology and compensation; and use lessons learned to improve patient safety. To make these programs more successful, legal entities should support them. State and federal policy makers should try to allay potential defendants’ fears of litigation, facilitate patient participation, and address the economic concerns of health care providers.


Sage, W. M., Gallagher, T. H., Armstrong, S., Cohn, J. S., McDonald, T., Gale, J., … Mello, M. M. (2014). How Policy Makers Can Smooth The Way For Communication-And- Resolution Programs. Health Affairs, 33(1), 11–19.