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AHRQ Toolkit Helps Health Care Organizations and Providers Communicate With Patients and Families When Harm Occurs
The Agency for Healthcare Research and Quality (AHRQ) released a new online toolkit to help hospital and health system leaders and clinicians communicate accurately and openly with patients and their families when something goes wrong with their care.
The toolkit will help expand use of an AHRQ-developed communication and resolution process called Communication and Optimal Resolution, or CANDOR, which gives hospitals and health systems the tools to respond immediately when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients and caregivers.