CAI Spring Webinar Series - Lessons Learned from CRP Cases Gone Wrong
June 17, 2021 –
- Identify conflicting notions of success and failure regarding CRPs
- Discuss the relationship between incomplete CRP implementation and irregular application of CRPs
- Describe lessons learned from unsuccessful applications of CRPs to individual events
Jonathan D. Stewart, JD, MS, RN-BC, CPHRM is a Senior Director of Risk Management and Patient Safety at BETA Healthcare Group, where he serves as a consultant to hospitals, health care facilities and medical groups. His current professional focus includes helping health care organizations operationalize communication and resolution programs, particularly the investigation and analysis of patient harm events.