Learning Objectives

• Learn practical advice from claims professionals on how to transition a CRP case to claims
• Describe several of the key components for an ideal partnership and transition to claims from the perspectives of health systems, insurers, and patients and families
• Understand the needs of patients and families, and how and when to appropriately engage them, in this transition to claims process

Moderator

• Barbara Pelletreau, RN, MPH, Senior Vice President, Patient Safety, CommonSpirit Health

Speaker Panel

• Teresa and Jack Gentry, Patient and Family Advocates
• Claire Hagan, MJ, CPHRM, Director of Risk Management Programs for Providence St. Joseph Health
• Brittnie Hayes, Claims Manager, COPIC
• Linda Ubaldi, RN, Senior Director of Quality Management, Risk Management, Patient Safety, and Regulatory Compliance, CommonSpirit Health