Tools and Resources[ Show all or clear results ]

Learning Community
Resources associated with CAI Learning Community
Presentation/Webinar
Recorded webinars and presentations
Video
CRP related video, movie
APOLOGY AND DISCLOSURE GRAND ROUNDS — NWH

The Apology and Disclosure Grand Rounds NWH incorporates a video simulated error and a presentation about “When Things Go Wrong”. The presentation discusses disclosure coaching & peer support, the emotional impact of errors on clinicians, and principles for transparent & compassionate disclosure and apology.


Learning Community
Resources associated with CAI Learning Community
Video
CRP related video, movie
CANDOR: Conversation with Family (Video)

The Communication and Optimal Resolution (CANDOR) process is a patient-centered approach used by health care institutions and practitioners to respond in a timely, thorough, and just way when unexpected patient harm events occur. It focuses on early disclosure of adverse events and a proactive method to achieving an amicable resolution for the patient/family and health care providers.

The video demonstrates an example of the care team’s disclosure meeting conversation with the affected family.


Book/Report
Reference to book or report
CASE FILES: Medical Ethics & Professionalism

Discerning complicated approach of ethics and professionalism in medicine can be difficult. It’s similarly challenging when clinicians have to navigate through clinical or relational situation and develop an understanding of ethical, legal and more issues.

The Case Files consist of carefully crafted cases designed to stimulate proper approach and decision-making process. Case 18 focuses on transparent and compassionate disclosure and apology, and recognizing emotional challenged clinicians may face after an adverse event.


The study was conducted gain a better understanding about the attitudes and experiences of breast cancer providers regarding communicating with patients about diagnostic error.

Highlights:

  1. Providers more willing to inform patients of a diagnostic error when they felt it would be helpful.
  2. Providers willing to inform patients of diagnostic error when feeling responsible for the error.
  3. Providers willing to inform patients of diagnostic error if less concerned about litigation.
  4. Providers more willing to inform patients of a diagnostic error when the patient asked directly.

 


Learning Community
Resources associated with CAI Learning Community
Video
CRP related video, movie
DISCLOSURE TO FAMILY — WISDOM IN MEDICINE, PATH THROUGH ADVERSITY

A short video of Dr. Shapiro speaking on disclosure of medical error to patients and families. This video is part of “Choosing Wisdom: The Path Through Adversity” documentary.


Learning Community
Resources associated with CAI Learning Community
Video
CRP related video, movie
FDNH 3: Disclosure of Medical Error

The video includes three scenarios to demonstrate how different approaches to disclosure can have an effect on the course of communication with a patient’s loved one.

Disclosure Scenarios:

  1. Disclosure with No Apology
  2. Disclosure with Apology of Sympathy
  3. Disclosure with Apology or Responsibility

Learning Community
Resources associated with CAI Learning Community
Video
CRP related video, movie
Medical Error: A Case Based Approach to Apology and Disclosure Video – Brigham & Women’s Hospital

The video demonstrates how medical professionals can talk about medical errors with the care team, patients and their families. It includes two disclosure scenarios and didactic lecture on disclosure.

Key points:

  1. common emotional response
  2. preparing for the conversation
  3. the initial conversation
  4. avoiding common mistakes
  5. physician support

Learning Community
Resources associated with CAI Learning Community
Video
CRP related video, movie
THE ROLE OF THE DISCLOSURE COACH

Dr. Shapiro talks about the importance of having disclosure coaching program and fundamental principles of disclosure coaching. For more videos related to Disclosure and Apology, view the video gallery.