Training Opportunities

Our core trainings provide healthcare leaders and providers with the skills to launch a CRP in their institution.

We offer trainings throughout the year. Our faculty are the creators and early adopters of CRPs. They bring a combination of intellectual rigor and on-the-ground experience to assist healthcare institutions in successfully adopting CRPs.

  • CRP 101: A one- to two-hour webinar designed to introduce the CRP concept to interested clinicians, healthcare organizations, and liability insurers.
  • CRP Leader Retreat: A two-day intensive, simulation-based training designed to provide organizational teams with an in-depth understanding of the key elements of a CRP and a process for making an informed decision to launch a CRP.

Upcoming Events

Crittenden Medical Insurance Conference

April 5-7, 2020 | Miami, FL

Session 302: Communication and Resolution Programs: 5 New Developments Every Insurer Must Embrace

Monday, April 6, 12:00-1:00 pm

  • Moderator: Jonathan D. Stewart, JD, MS, RN-BC, CPPS, CPHRM, Director, Risk Management and Patient Safety – BETA Healthcare Group
  • Thomas H. Gallagher, MD, Professor and Associate Chair, Department of Medicine – University of Washington
  • Tim McDonald, MD, JD, Director, Center for Open and Honest Communication – MedStar Institute for Quality and Safety
  • Deanna Tarnow, RN, BA, CPHRM, Senior Director, Risk Management and Patient Safety – BETA Healthcare Group
  • Renee Bernard, JD, Vice President, Patient Safety – The Mutual RRG

Communication and Resolution Programs (CRPs) are becoming the standard of practice for preventing and responding to adverse events. Medical liability insurers are critical CRP participants and are leading innovations. Five developments are reshaping the CRP field, including: 1) Innovations in CRP implementation strategies-Liability insurers and healthcare organizations are rethinking strategies to develop and implement comprehensive CRPs. New policy incentives and language, innovative training techniques to include a the “transparency bundle”, are speeding CRP implementation. 2) New tools for enhancing CRP success: A national set of CRP metrics has been developed, and certification and validation programs are emerging. 3) Promoting collaboration among insurers in CRP cases: Coalitions of insurers are partnering to advance CRPs and developing strategies for responding to cases that involve multiple insurers. 4) State CRP policies: CRP Legislation has been adopted in Massachusetts, Oregon, Iowa, and Colorado, with more states likely to move in this direction. 5) CRPs as tools to enhance provider wellness and engagement. Increasingly organizations are drawn to CRPs programs’ potential to enhance the well-being and engagement of care providers.

Upcoming Trainings

We post upcoming trainings on this page. If none are listed, check back regularly. If you are interested in partnering with us to host a CRP Leader Retreat in your area, please contact us.

If you are looking for information on our round tables, webinars, or issue briefs, visit our Action Network page.