Training Opportunities

Our core trainings provide healthcare leaders and providers with the skills to launch a CRP in their institution.

We offer trainings throughout the year. Our faculty are the creators and early adopters of CRPs. They bring a combination of intellectual rigor and on-the-ground experience to assist healthcare institutions in successfully adopting CRPs.

  • CRP 101: A one- to two-hour webinar designed to introduce the CRP concept to interested clinicians, healthcare organizations, and liability insurers.
  • CRP Leader Retreat: A two-day intensive, simulation-based training designed to provide organizational teams with an in-depth understanding of the key elements of a CRP and a process for making an informed decision to launch a CRP.

Upcoming Events

Vizient PSO Communication and Resolution Certification Workshop

Dates: November 19-20, 2019

Location: Vizient Office, Chicago, IL  

  • November 19, 2019 at 8am – 5pm Central
  • November 20, 2019 at 8am – 5pm Central
Achieving Highly Reliable Outcomes

Healthcare organizations are rapidly adopting ways to communicate with patients and families in an open, honest, and empathetic manner (CANDOR).  There is a proven set of standard work that facilitates a highly reliable response to patient harm events, supporting patients, families and caregivers, mitigating further harm and improving outcomes. This open, honest empathetic communication and learning model can flourish in a PSO environment.

In this engaging, interactive program presented by the national Communication and Resolution Program (CRP) and High Reliability experts, you will

  • Learn how to respond to patient harm events using a CRP, and how these programs differ from a traditional claims management strategy (high level of openness and honesty)
  • Describe the standard work associated with each essential element of a CRP:
    • Event reporting
    • Support for patient, family and caregivers
    • Leadership and culture change
    • Leveraging focused problem-solving and management system
    • Communication (internal and external)
    • Financial and non-financial resolution
    • Disseminated sharing of patient safety lessons learned
    • Understand the relationship between HRO and CRP, and how transparency is critical to both


Vizient Office
155 N. Wacker Drive
Chicago, IL  60606
Room: Learning Center on the 40th Floor


Please click on the following link to register:

 Program Registration Fees

Early Bird Fee  $1250 Earlybird Cutoff October 1, 2019
Regular Rate  $1500 Fee starts with registration on October 2- November 19
Multiple Attendee Discount $100 off per person When multiple attendees from one organization register, please use the discount code 100 on the payment page. This code will take $100 off each registration.
Non Vizient Member Pricing $1350 Early Bird

$1600 Regular

Enter access code CRP to register as a Non –Vizient member

Program Faculty

  • Thomas H. Gallagher, MD
  • Timothy McDonald, MD, JD
  • Bradley J. Schultz, MBA

Upcoming Trainings

We post upcoming trainings on this page. If none are listed, check back regularly. If you are interested in partnering with us to host a CRP Leader Retreat in your area, please contact us.

If you are looking for information on our round tables, webinars, or issue briefs, visit our Action Network page.