Training Opportunities

Our core trainings provide healthcare leaders and providers with the skills to launch a CRP in their institution.

We offer trainings throughout the year. Our faculty are the creators and early adopters of CRPs. They bring a combination of intellectual rigor and on-the-ground experience to assist healthcare institutions in successfully adopting CRPs.

  • CRP 101: A one- to two-hour webinar designed to introduce the CRP concept to interested clinicians, healthcare organizations, and liability insurers.
  • CRP Leader Retreat: A two-day intensive, simulation-based training designed to provide organizational teams with an in-depth understanding of the key elements of a CRP and a process for making an informed decision to launch a CRP.

Upcoming Events

Vizient PSO Communication and Resolution Certification Workshop

Dates: November 19-20, 2019

Location: Vizient Office, Chicago, IL  

  • November 19, 2019 at 8am – 5pm Central
  • November 20, 2019 at 8am – 5pm Central
Achieving Highly Reliable Outcomes

Healthcare organizations are rapidly adopting ways to communicate with patients and families in an open, honest, and empathetic manner (CANDOR).  There is a proven set of standard work that facilitates a highly reliable response to patient harm events, supporting patients, families and caregivers, mitigating further harm and improving outcomes. This open, honest empathetic communication and learning model can flourish in a PSO environment.

In this engaging, interactive program presented by the national Communication and Resolution Program (CRP) and High Reliability experts, you will

  • Learn how to respond to patient harm events using a CRP, and how these programs differ from a traditional claims management strategy (high level of openness and honesty)
  • Describe the standard work associated with each essential element of a CRP:
    • Event reporting
    • Support for patient, family and caregivers
    • Leadership and culture change
    • Leveraging focused problem-solving and management system
    • Communication (internal and external)
    • Financial and non-financial resolution
    • Disseminated sharing of patient safety lessons learned
    • Understand the relationship between HRO and CRP, and how transparency is critical to both


Vizient Office
155 N. Wacker Drive
Chicago, IL  60606
Room: Learning Center on the 40th Floor


Please click on the following link to register:

 Program Registration Fees

Early Bird Fee  $1250 Earlybird Cutoff October 1, 2019
Regular Rate  $1500 Fee starts with registration on October 2- November 19
Multiple Attendee Discount $100 off per person When multiple attendees from one organization register, please use the discount code 100 on the payment page. This code will take $100 off each registration.
Non Vizient Member Pricing $1350 Early Bird

$1600 Regular

Enter access code CRP to register as a Non –Vizient member

Program Faculty

  • Thomas H. Gallagher, MD
  • Timothy McDonald, MD, JD
  • Bradley J. Schultz, MBA

Tuesday, December 10, 2019

12:00-2:00 pm, EDT (9:00-11:00am, PDT)

Led by Harvard Medical School experts in bioethics and communication the workshop will cover:

  • Patient, family and clinician perspectives
  • Core ethical rationale
  • Quality and safety perspectives
  • Best practice guidelines
  • Spectrum of error case scenarios
  • Video recorded enactments of medical error scenario featuring simulated root cause analyses, disclosure coaching, and disclosure conversation

Enrollment is capped at 50 participants in order to offer everyone the opportunity for input and questions during discussion and Q&A sessions.

CME/CE: 2.0 (risk management, MOC)

Live Online Workshop: $50.00 for 2.0 (risk management, MOC)

Supplemental Self-Paced Course Activities and Materials:

  • Pre-workshop module: $50.00 for 2.0 (risk management, MOC)
  • Post-workshop module: $50.00 for 2.0 (risk management, MOC)

Upcoming Trainings

We post upcoming trainings on this page. If none are listed, check back regularly. If you are interested in partnering with us to host a CRP Leader Retreat in your area, please contact us.

If you are looking for information on our round tables, webinars, or issue briefs, visit our Action Network page.