Learning Community

The Learning Community is a learning exchange created to support organizations implementing CRPs.

The Learning Community is comprised of quarterly round table shared learning conference calls, instructional webinars, comprehensive issue briefs by nationally-recognized experts, and a digital peer group to support continued conversations and shared learning.

  • Round Tables: Round tables are video conference calls for a cohort of CRP implementers and insurers to exchange implementation experiences, discuss best practices, network, and learn from peers in a collaborative setting. The 2019 cohorts have been set. If you are interested in joining a cohort for next year, please contact us.
  • Webinars: Webinars on trends in the field are delivered by national CRP thought leaders, experts, and peers implementing CRPs. Webinars will be recorded and made available online.
  • Issue Briefs: Issue briefs are deep dives into round table and webinar topics written by subject matter experts and thought leaders. Sign up for our newsletter to receive issue briefs.
  • Digital Peer Group: A user-friendly, web-based discussion forum is under development.

Upcoming Activities

Webinar: COVID-19 Impacts on Care Delivery: Finding Solutions for Patients and Caregivers

Wednesday, September 2, 2020 | 11:00-12:00 PM Pacific (2:00-3:00 PM Eastern)


Changes to care resulting from the global pandemic have had a dramatic impact on patients and their caregivers, health systems, and medical professional liability (MPL) companies. Join a panel of experts to hear about how healthcare has evolved and the communications concerns resulting from, among other things, the explosive growth of telemedicine and delays in diagnoses and treatment due to COVID-19 shutdowns. Panelists will discuss ways to address these challenges using early disclosure efforts—both formal and informal—as well as ways to offer support for patients and their caregivers as they navigate the high-pressure healthcare environment in which they find themselves.


  • Barbara Pelletreau, RN, MPH, Senior Vice President, Patient Safety, CommonSpirit Health
  • Leilani Schweitzer, PEARL Patient Liaison, Stanford Healthcare
  • Mike Severyn, Regional Vice President-Claims, ProAssurance


  • Michael C. Stinson, JM, Vice President of Government Relations & Public Policy, MPL Association

Webinar: Diagnostic Error and CRP

Monday, September 17, 2020 | 11:00-12:00 PM Pacific (2:00-3:00 PM Eastern)

Learning Objectives

  • Describe the frequency/epidemiology of diagnostic errors based on published studies and surveys.
  • Define diagnosis errors, and using a Venn diagram model differentiate diagnostic process errors, misdiagnosis, and adverse outcomes.
  • List 3 approaches to minimizing and preventing diagnostic errors.
  • Explain ways that missed/under diagnosis and overdiagnosis are related rather than just opposites
  • Describe overlapping and synergistic domains between the diagnostic error/improvement movement and Communication and Resolution Program (CRP) efforts.


Dr. Gordon Schiff is a practicing general internist and Associate Director of Brigham and Women’s Center for Patient Safety Research and Practice, Quality and Safety Director for the Harvard Medical School (HMS) Center for Primary Care and Associate Professor of Medicine at HMS.

Before coming to Boston in 2007, he worked for more than three decades at Cook County Hospital, Chicago’s large public hospital serving the city’s underserved and uninsured population, and was Professor of Medicine at Rush Medical College. At Cook County he directed the General Medicine Clinic, led the Department of Medicine Quality program, and Chaired the institution’s P&T (Formulary) Committee.

He has published widely in the areas of medication and diagnosis safety and was a reviewer and contributor to the 2015 National Academy of Medicine (IOM) Report Improving Diagnosis in Health Care. He is PI of multiple AHRQ, CRICO, NSPF, and Moore Foundation-funded projects related to improving medication safety and application of health IT to safer medication use, including the Massachusetts based PRIDE (Primary-care Research in Diagnosis Errors) Learning Network which is a coalition of groups sharing and learning from cases of diagnostic error. He has authored more than 200 papers and chapters including several recent papers detailing conservative prescribing and diagnosis practices as ways to transform current unsafe and costly use of drugs and diagnostic testing.

He is recipient of an award from the Arnold P. Gold Foundation for Medical Humanism to study professional-patient boundaries and relationships, the 2019 Mark Graber Diagnosis Safety Award by the Society for Improving Diagnosis in Medicine, and in 2020 was awarded the John Eisenberg Award by the National Quality Forum (NQF) and the Joint Commission. He is the author/editor of the Joint Commission Resources book Getting Results: Reliably Communicating and Acting on Critical Test Results. He chairs the editorial board of Medical Care as well as is on editorial boards of the Journal Public Health Policy and BMJ Quality and Safety in Healthcare.