Webinar: Challenging Conversations with Patients and Families
Presented by Dr. Tim McDonald
Wednesday, April 17, 2019 | 12:00-1:00 PM Pacific (3:00-4:00 PM Eastern)
Communicating with patients and families following unexpected patient harm can be challenging even in optimal conditions; it is a learned skill. Taking into consideration factors such as socio-economic status, religion, cultural preferences, marital status, sexual orientation and gender identity is important to communicating effectively. This webinar covers methods successfully employed by healthcare institutions to recognize, plan for, and communicatate effectively in complex situations and with special groups.
After completing this webinar, attendees will be able to…
- Demonstrate recognition of situations that require advanced techniques for communicating unexpected patient outcomes;
- Utilize communication enactments in conducting ongoing training in these complex situations within their organizations.