Action Network

The CRP Action Network is a learning exchange created to support organizations implementing CRPs.

The Action Network is comprised of quarterly round table shared learning conference calls, instructional webinars, comprehensive issue briefs by nationally-recognized experts, and a digital peer group to support continued conversations and shared learning.

  • Round Tables: Round tables are video conference calls for a cohort of CRP implementers and insurers to exchange implementation experiences, discuss best practices, network, and learn from peers in a collaborative setting. The 2019 cohorts have been set. If you are interested in joining a cohort for next year, please contact us.
  • Webinars: Webinars on trends in the field are delivered by national CRP thought leaders, experts, and peers implementing CRPs. Webinars will be recorded and made available online.
  • Issue Briefs: Issue briefs are deep dives into round table and webinar topics written by subject matter experts and thought leaders. Sign up for our newsletter to receive issue briefs.
  • Digital Peer Group: A user-friendly, web-based discussion forum is under development.

Upcoming Activities

Webinar: Challenging Conversations with Patients and Families

Presented by Dr. Tim McDonald

Wednesday, April 17, 2019 | 12:00-1:00 PM Pacific (3:00-4:00 PM Eastern)

Communicating with patients and families following unexpected patient harm can be challenging even in optimal conditions; it is a learned skill. Taking into consideration factors such as socio-economic status, religion, cultural preferences, marital status, sexual orientation and gender identity is important to communicating effectively. This webinar covers methods successfully employed by healthcare institutions to recognize, plan for, and communicatate effectively in complex situations and with special groups.

After completing this webinar, attendees will be able to…

  1. Demonstrate recognition of situations that require advanced techniques for communicating unexpected patient outcomes;
  2. Utilize communication enactments in conducting ongoing training in these complex situations within their organizations.