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The purpose of this study was to determine whether a communication and optimal resolution (CANDOR) program was effective in reducing the number of health liability processes and associated adverse outcomes. Researchers found that this program helped significantly increase the number of incident reports received, as well as decreased the litigation, settlement, and self-insurance fees associated with medical malpractices and adverse events.



The “Seven Pillars” Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes - Lambert - 2016 - Health Services Research - Wiley Online Library. (n.d.). Retrieved April 24, 2019, from