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Alberta Health Services (AHS) adopted the Patient and Family Centered Care (PFCC) program to increase patient and family engagement in the healthcare settings. The PFCC encourages and trains patients, families, and healthcare workers to share their experiences and improve care. This program also offers methods to measure the effectiveness of this program.



Singh, S., Burns, K. K., Rees, J., Picklyk, D., Spence, J., & Marlett, N. (2018). Patient and family engagement in Alberta Health Services: Improving care delivery and research outcomes. Healthcare Management Forum, 31(2), 57–61.