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Clinician Support: Five Years of Lessons Learned

Decription

Article: Clinician Support: Five Years of Lessons Learned
By Laura E. Hirschinger, RN, MSN; Susan D. Scott, RN, PhD; and Kristin Hahn-Cover, MD

University of Missouri Health Care (MUHC) deployed an evidence-based emotional support structure for second victims based on research with recovering second victims known as the forYOU Team. It was designed to increase awareness of the second victim phenomenon, “normalize” the psychological and physical impacts, provide real-time surveillance for possible second victims within clinical settings, and render immediate peer-to-peer emotional support when a potential second victim is identified. This article describes the forYOU Team experience.

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Patient Safety & Quality Healthcare April 3, 2015