Resources associated with CAI Learning CommunityPresentation/Webinar
Recorded webinars and presentationsVideo
CRP related video, movieCAI Webinar: Challenging Conversations with Patients and Families
Resources associated with CAI Learning Community
Recorded webinars and presentations
CRP related video, movie
Challenging Conversations with Patients and Families presented by Dr. Tim McDonald
Communicating with patients and families following unexpected patient harm can be challenging even in optimal conditions; it is a learned skill. Taking into consideration factors such as socio-economic status, religion, cultural preferences, marital status, sexual orientation and gender identity is important to communicating effectively. This webinar covers methods successfully employed by healthcare institutions to recognize, plan for, and communicate effectively in complex situations and with special groups.
After completing this webinar, attendees will be able to…
1. Demonstrate recognition of situations that require advanced techniques for communicating unexpected patient outcomes;
2. Utilize communication enactments in conducting ongoing training in these complex situations within their organizations.