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Decription

This article begins with a problematic clinical event, then identifies key concepts for dealing effectively with colleagues whose behavior is not consistent with professional standards, group policies or practices. Five principles, reinforced by several action oriented tips and practical tools, are offered as guides to promoting professionalism and professional accountability in support of quality team-oriented care, patient safety and, if necessary, legal defense if disruptive colleagues challenge disciplinary interventions. 

Citation

Reiter, Charles E., James W. Pichert, and Gerald B. Hickson. "Addressing behavior and performance issues that threaten quality and patient safety: What your attorneys want you to know." Progress in Pediatric Cardiology 33.1 (2012): 37-45.