Tools and Resources[ Show all or clear results ]

CRP resource or tool (e.g. CANDOR)

Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
A Roadmap for Patients and Families in the Center of Healthcare

The roadmap is a call to action for anyone interested in advancing work related to patient and family engagement. It includes:

  • A vision for patient and family engagement in healthcare.
  • 8 change strategies to drive action towards increased patient and family engagement.
  • 5 simple actions that different stakeholder groups can begin today.

The roadmap unifies actions for patient and family engagement in healthcare, building on decades of evidence, knowledge, and experience. It highlights opportunities to improve our healthcare system by creating meaningful partnerships with patients and families. It is a catalyst, intended to spark ideas and action from individuals and organizations interested in advancing the work of patient and family engagement.


Purpose: To provide a checklist for the required actions that need to be taken following an event.


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Agency for Healthcare Research and Quality (AHRQ): CANDOR Toolkit

The Communication and Optimal Resolution (CANDOR) process is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm.

The CANDOR toolkit contains eight different modules, each containing PowerPoint slides with facilitator notes. Some modules also contain tools, resources, or videos.


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Canadian Patient Safety Institute: Patient Safety Management Toolkit

From the Canadian Patient Safety Institute

Prevent Patient Safety Incidents and Minimize Harm When They Do Occur
When a patient’s safety is compromised, or even if someone just comes close to having an incident, you need to know you are taking the right measures to address it, now and in the future. CPSI provides you with practical strategies and resources to manage incidents effectively and keep your patients safe. This integrated toolkit considers the needs and concerns of patients and their families, and how to properly engage them throughout the process.

Drawn from the best available evidence and expert advice, this newly designed toolkit is for those responsible for managing patient safety, quality improvement, risk management, and staff training in any healthcare setting.


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
CDC large-scale adverse event (LSAE) patient notification toolkit

A Guide to Assist Health Departments and Healthcare Facilities with Conducting a Patient Notification Following Identification of an Infection Control Lapse or Disease Transmission.

Unsafe injection practices and other lapses in basic infection control put patients at risk of infection. These incidents have occurred in a wide variety of healthcare settings (e.g., hospitals, outpatient clinics, assisted living facilities). When these practices or the resulting infections are discovered, a patient notification process typically ensues. This toolkit is intended to assist state and local health departments or healthcare facilities in conducting a patient notification.


Case Study
Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)
Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
Comprehensive Unit-based Safety Program (CUSP)

The Comprehensive Unit-based Safety Program (CUSP) was created by Johns Hopkins patient safety researchers and brought to the public domain through the Agency for Healthcare Research and Quality (AHRQ). CUSP aims to improve patient safety culture while providing frontline caregivers with the tools and support that they need to tackle the hazards that threaten their patients.

The AHRQ toolkit includes training tools to make care safer by improving the foundation of how your physicians, nurses, and other clinical team members work together. It builds the capacity to address safety issues by combining clinical best practices and the science of safety.

It is noteworthy that between 2009 and 2011 the “On the CUSP: Stop BSI [Blood Stream Infections]” succeeded in reducing CLABSIs [Central Line Blood Stream Infections] nationwide. States reduced their adult ICU rate from a baseline of 1.915 infections per 1,000 line days to a rate of 1.133 infections, or a relative reduction of 41 percent. (https://www.ahrq.gov/professionals/quality-patient-safety/cusp/clabsi-final/clabsifinal3.html)


Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)
Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
COPIC Insurance: 3Rs Program – Recognize, Respond, and Resolve

COPIC Insurance Company’s Communication and Resolution program.

From the website:

“When a patient experiences an unexpected medical outcome, they expect honest, open communication and sincere concern from his or her provider about the situation (including an apology when appropriate). In addition, a discussion of the steps that will be taken to prevent reoccurrence of the incident is appropriate in certain situations.

The goals of the 3Rs® Program—to maintain the physician-patient relationship, facilitate open and honest communication and disclosure, and reimburse the patient for related out-of-pocket medical expenses—have remained steadfast throughout the past eleven years.”

COPIC provides medical professional liability insurance.

 


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Just Culture algorithm tool

Need algorithm


Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)
Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Process for Early Assessment, Resolution and Learning (PEARL), Risk Authority Stanford

PEARL – the Process for Early Assessment, Resolution and Learning. A Communication and Resolution program provided by the Risk Authority Stanford.

From the website: “a way to manage unexpected outcomes with honesty, dignity and respect. There is a way to provide the answers that patients and caregivers really need. And there is a way to do this while reducing risk and claim costs.”

About the Risk Authority Stanford: created from the hospital risk management department serving the Stanford University School of Medicine, Stanford Health Care and Stanford Children’s Health. It provides services and solutions to these institutions and health systems, health plans, medical groups and other healthcare and non-healthcare organizations outside of the Stanford family.


Patient and family engagement information sheet/methods from Alberta Health Services.

From the website:

“There are many ways to gain the valuable insights of patients and families! From the point of care to the planning table, seeing your work through the eyes of patients and families has been shown in the research to improve patient safety, improve health outcomes and reduce costs. Start small or consider more extensive action depending on your needs!”


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
TJC Framework for Conducting a Root Cause Analysis and Action Plan

The Joint Commission’s Framework for Root Cause Analysis and Action Plan provides an example of a comprehensive systematic analysis. The framework and its 24 analysis questions are intended to provide a template for analyzing an event and an aid in organizing the steps and information in a root cause analysis.

Read more here.


Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
TJC Patient Safety Systems Chapter, Sentinel Event Policy and RCA2

The RCA2: Improving Root Cause Analyses and Actions to Prevent Harm describes methodologies and techniques that an organization or individuals can credibly and effectively use to prioritize the events, hazards, and vulnerabilities in their systems to understand what and why the event occurred, and how to prevent future events.


Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)
Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
University of Missouri’s ForYou and Caring for the Caregiver

University of Missouri’s forYOU team has been recognized nationally as a leader in supporting their caregivers. They are often contacted by health care providers outside MU Health Care who would like to learn more about their research or use their materials as a model for developing similar programs.


Institution/Organization/Business
Reference to primary CRP related organization (e.g. CAI website)
Tool/Toolkit
CRP resource or tool (e.g. CANDOR)
Web resource/Digital Article
General website that contains CRP related information, may be non-specific or general or mixed resources on a website. Article published on-line. Not available as paper version.
VA National Center for Patient Safety

The NCPS’s website is a good source for toolkits, resources and event analysis methods.

The NCPS program is based on a systems approach to problem solving that focuses on prevention, not punishment. NCPS uses human factors engineering methods and applies concepts from high-reliability organizations, such as aviation, to target and eliminate system vulnerabilities.