Objectives

• Examine disparities in healthcare and which populations are more likely to experience lower quality healthcare and adverse events
• Delineate how low-income, limited literacy, racially/ethnically diverse populations may experience the response to adverse events differently
• Characterize specific challenges for adverse event communication among diverse populations
• Identify best practices from lived experience among risk management professionals for communicating across differences in the aftermath of adverse events

Speaker

Urmimala Sarkar MD, MPH is Professor of Medicine at UCSF in the Division of General Internal Medicine, Associate Director of the UCSF Center for Vulnerable Populations, and a primary care physician at Zuckerberg San Francisco General Hospital’s Richard H. Fine People's Clinic. She has published over 150 peer-reviewed articles and served as an expert to for multiple health policy and nonprofit organizations. Her mission to improve the safety and quality of outpatient care for everyone, especially low-income and diverse populations, through innovation.