Learning Objectives

• Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events
• List the key elements in the CRP process and why each of them matter
• Describe 3 keys to successful CRP implementation and 3 key obstacles to avoid
• Articulate the ROI of a highly reliable CRP process

Speakers

• Carole Hemmelgarn, MS, MS, Patient Advocate
• Evan Benjamin, MD, MS, FACP, Chief Medical Officer, Ariadne Labs; Associate Professor of Medicine, Harvard Medical School; Associate Professor, Health Policy and Management, Harvard TH Chan School of Public Health
• Richard Boothman, JD, Boothman Consulting Group LLC; Assistant Adjunct Professor in the Department of Surgery at the University of Michigan Medical School; Visiting Scholar, Vanderbilt University Medical Center, Center for Patient and Professional Advocacy
• Thomas H. Gallagher, MD, MACP, Professor and Associate Chair, Department of Medicine, University of Washington; Professor, Department of Bioethics and Humanities, University of Washington; Executive Director, Collaborative for Accountability and Improvement