Get Started

Our core trainings provide healthcare leaders and providers with the skills to launch a CRP in their institution.

We offer trainings throughout the year. Our faculty are the creators and early adopters of CRPs. They bring a combination of intellectual rigor and on-the-ground experience to assist healthcare institutions in successfully adopting CRPs.

  • CRP 101: A one- to two-hour webinar designed to introduce the CRP concept to interested clinicians, healthcare organizations, and liability insurers.
  • CRP Leader Retreat: A two-day intensive, simulation-based training designed to provide organizational teams with an in-depth understanding of the key elements of a CRP and a process for making an informed decision to launch a CRP.

Upcoming Trainings

Northwest CRP Leader Retreat: Achieving Benefits, Avoiding Pitfalls

When: September 27-28, 2017

Where: Marriott, SeaTac International Airport | 3201 176th Street | SeaTac, WA 98188

Learn how your organization can implement an effective communication and resolution program (CRP) at this retreat for healthcare leaders.

Despite our best efforts as care providers, adverse events happen far too often. Most efforts to respond to them don’t actively improve patient safety or meet the needs of patients and providers. CRPs turn adverse events into opportunities for improvement. They ensure open communication after an adverse event is discovered, a comprehensive analysis of what happened with subsequent safety improvements, emotional support for patients and providers, and an appropriate resolution. At this retreat, healthcare leaders will learn how to implement CRPs effectively in their organizations.

At the conclusion of this two-day program, participants will be able to:

  • Define the core components of a CRP and why each component is critical to a CRP’s effectiveness
  • Describe the common barriers healthcare organizations experience when implementing a CRP and the strategies for overcoming them
  • Conduct a CRP gap analysis at their institution and interpret the results
  • Develop a plan for their organization to effectively implement a CRP

This two day event will feature:

  • Thomas H. Gallagher, MD, University of Washington
  • Timothy McDonald, MD, JD, MedStar Institute for Quality and Safety
  • Local CRP Leaders including: Paula Bradlee (Overlake), Claire Hagan (Providence), Dana Kahn (Virginia Mason), Marcia Rhodes (University of Washington)
  • Plus, a panel of Board/C-suite members from local hospitals discussing CRP challenges and opportunities

The SeaTac Marriott hotel is offering a discounted rate for conference attendees. Click here to make online reservations with the discount (or call 206.241.2000 and mention “UW Medicine”). You must book by September 6 to receive the discounted rate of $179 per night.

The prospectus and agenda are available here: NW CRP Leader Retreat Prospectus

Interested in sponsoring this event? Download our sponsorship package to learn more about the benefits: NW CRP Leader Retreat Sponsorship Package

Upcoming Trainings

We post upcoming trainings on this page. If none are listed, check back regularly. If you are interested in having us lead a core training specifically at your institution or with a select group of institutions, please contact us.