A commitment to patient-centered quality and safety is a prerequisite for CRP implementation.
CRPs are most successful when quality and safety are prioritized within an organization, and leadership and staff work to align internal processes and incentives with those priorities. Organizations that communicate this, and set clear expectations that management and staff act in accordance with these priorities, are best prepared to implement CRPs. CRPs, in turn, can reinforce a culture that values honesty and transparency and is just and accountable. Healthcare organizations, liability insurers, and clinicians consistently follow eight practices when they use a CRP successfully to respond when patients are harmed in the course of their medical care.