Healthcare organizations now have a compassionate and effective model for addressing patient harm

Communication and Resolution Programs (CRPs) are the emerging best practice for addressing patient harm.

When something goes wrong during healthcare, the best response is timely and compassionate, and promotes healing for all involved. CRPs guide this response, seeking to meet the current and future needs of patients and families through transparent and ongoing communication about what went wrong and an exploration of what will lead to resolution and healing. CRPs promote healing and diminish provider trauma and burnout by proactively offering support following an unintended harm event. Increasingly viewed as the future of healthcare, CRPs are integral to improving patient safety and preventing unintended harm, and are endorsed and adopted by leading national organizations and health systems.

The Collaborative for Accountability and Improvement: A Program of UW Medicine is dedicated to accelerating the spread of effective CRPs to healthcare organizations everywhere. The Collaborative brings together CRP innovators and respected experts in healthcare, law, and patient advocacy to support effective implementation and ongoing improvement of CRPs through training, shared learning, and advocacy.

Calendar of Events

June 2020
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June 1, 2020 June 2, 2020 June 3, 2020 June 4, 2020 June 5, 2020 June 6, 2020 June 7, 2020
June 8, 2020 June 9, 2020 June 10, 2020 June 11, 2020 June 12, 2020 June 13, 2020 June 14, 2020
June 15, 2020 June 16, 2020 June 17, 2020 June 18, 2020 June 19, 2020 June 20, 2020 June 21, 2020
June 22, 2020 June 23, 2020 June 24, 2020 June 25, 2020 June 26, 2020 June 27, 2020 June 28, 2020
June 29, 2020 June 30, 2020 July 1, 2020 July 2, 2020 July 3, 2020 July 4, 2020 July 5, 2020

News and Updates

CRP Attorney Alliance

CAI is pleased to announce the CRP Attorney Alliance, an alliance of attorneys who engage and/or support the healthcare community by embracing the principles of CRPs. The Alliance supports attorneys in their work to guide their respective clients’ reactions and responses to unplanned clinical outcomes in a principled, honest and transparent way to best advance their clients’ interest and the clinical mission.